Certain hazardous materials and restricted items are not allowed to be shipped. This includes items like explosives, flammable liquids, and certain types of batteries. You can check our list of restricted items by contacting our customer support team for more information.

You can track your package on our website using the Track Packages button. You will be taken to a list of current and past shipments. You can also track your package on the website that was used to purchase your items (for example, Amazon.com) only if it has not yet arrived, or is still on the way to our Warehouse.

Yes, we offer export/ international shipping to many countries around the world. Please note that there may be additional fees and restrictions for export/international shipments. You can check if we ship to your country of choice by contacting our Support Team including using the Message Us or live chat icon on our website.

The best shipping option for your package will depend on your needs and budget. Some factors to consider when choosing a shipping option include the size and weight of your package, the delivery time you need, and the cost. You can compare the different shipping options available on the website to find the one that best fits your needs.

You can contact our customer service team by email, live chat or phone. Our contact information can be found on our website.

You will receive an email notification once your package has been shipped, including a tracking number that you can use to track the progress of your package.

If you are not satisfied with your purchase, you are able to return the items to the seller/ merchant (for example, Amazon.com). Standard shipping and handling fees apply. Contact our support team for more information.

Delivery times will vary depending on the shipping method you choose and the destination of your package. For example, packages received at our US Warehouse are delivered in Jamaica within 72 hours or less, on average.

Shipping and handling fees will vary depending on the size, weight, and destination of your order. You can check the estimated shipping and handling fees for your order via our Rates & Schedule page.

Send your packages to:

Your full name
1150 Lee Wagener Boulevard,
Suite 203 ZAZIO,
Fort Lauderdale, Florida 33315-3506,
United States

If your package has not arrived within the expected delivery time to our Warehouse, please contact us and we will investigate the issue.

Locating your package sent to our Warehouses is as easy as 1-2-3. You will receive email alerts indicating your package’s current location. For example, Received at US Warehouse, Preparing For Flight, or Ready for Pickup/ Delivery. 

You can upload or submit your invoice or receipts using the Add Package button on our website. It will ask you to provide us with more information about your package. 

We take every precaution to ensure that your package is delivered safely and on time. However, packages lost in transit to, on the way to the Warehouse or after it has been handed over to our transport partners (airlines, sea-freight, external couriers etc), we will not be held liable for any loss or damage. In the event that your package is lost or damaged while at our Warehouse, we will work with you to resolve the issue and find a satisfactory solution. Please refer to our Terms and Conditions page for more information.

Yes we can! Take advantage of our Fulfilled by ZAZIO service and have our team of experts source, buy and ship items on your behalf. Conditions apply. Contact our customer support team for more information.